If a drinkware item is not right for you, contact us within 30 calendar days after delivery to request a return or exchange. This is the deadline to start a request, not a deadline for the parcel to reach a warehouse. Please include your order number, checkout email and reason for contacting us.
What can be returned
Eligible new, unused items may be returned when you change your mind, prefer another color or choose the wrong option. For a return without a product issue, keep the item in its original condition with its packaging, labels and included parts. We also review items that arrive damaged, defective, contaminated, incorrect, incomplete or materially different from the description. For these issues, send clear photos or video of the item and packaging. Damage or defects do not require you to pretend the item is in perfect condition to request help.
Approval, label and mailing
Email ahamadlawalbawa1@gmail.com before mailing anything back. Wait for approval and the correct return address and instructions; the mailing address below is not automatically a returns warehouse. A free prepaid return label is included in the package for eligible returns. If it is missing or cannot be found, contact us for help. After approval, use the label and confirmed instructions to mail the item back. We do not charge a restocking fee.
Exchanges, cancellations and refunds
Eligible exchanges depend on review and available inventory. If a replacement is unavailable, we can discuss a refund to the original payment method or another suitable resolution. You may request cancellation before dispatch; once fulfillment or shipping has begun, the return process applies. After a refund is approved, we process and initiate it to the original payment method within 10 days. Your bank or payment provider may take additional time to post the credit. Applicable consumer rights remain in force.
Contact information
Email: ahamadlawalbawa1@gmail.com
Mailing address: 2861 Fir St, San Diego, California, 92102, United States
Phone: 669-621-7671