We want the delivery of your reusable bottles, tumblers and other drinkware to be clear from the start. Our current delivery region is the United States. Available shipping methods and any charges are shown during checkout before payment. If no shipping method is offered for an address, the order cannot be completed for that address.
Processing and transit
Once payment is successfully authorized, normal order processing takes about 1–2 business days. After dispatch, estimated transit is 4–6 business days. These are separate periods. Business days are Monday through Friday, excluding public holidays. Delivery estimates are not guarantees; weather, holidays, high volume, carrier interruptions, incorrect addresses and other events beyond our control can extend them.
Tracking and address changes
When a carrier provides tracking, we send the available details to the email used at checkout. Tracking scans can take time to appear or update. Please check that your shipping address is complete before placing an order. If it needs correction, email ahamadlawalbawa1@gmail.com as soon as possible with your order number; we can try to help before dispatch, but cannot guarantee a change after fulfillment starts.
Delivery questions
For a delayed or apparently lost package, share your order number and tracking number so we can investigate with the carrier. If tracking says delivered but the package cannot be found, check the delivery location and household first, then contact us promptly. If a parcel arrives damaged, contains the wrong item or is missing something, keep the packaging and send clear photos of the parcel and contents. We will review the issue and explain the next steps. See our Refund Policy for returns and exchanges.
Contact information
Email: ahamadlawalbawa1@gmail.com
Mailing address: 2861 Fir St, San Diego, California, 92102, United States
Phone: 669-621-7671